All our products carry a 5-year warranty against malfunctions and failure due to regular use. If your product is defective, please follow the below instructions to obtain a replacement:

1). Please reach out to us at Support@OurEroticJourney.com with your receipt, along with images and a video of the defective product. If you don't have the receipt, just let us know the approximate date, store, and location where you purchased the item.

2). We'll respond within 24-48 working hours to guide you on the next steps, depending on the issue.

We’re committed to finding a solution that works for you.

*The 5 year warranty only applies to Our Erotic Journey's own branded products and not any third party products.